Privacy Policy
This Privacy Policy governs your use of the website and services provided by Elios Solar Energy. We are committed to protecting your personal information and ensuring full transparency.
Table of Contents
This Privacy Policy (“Policy”) is a legally binding electronic agreement between you (“You,” “Your,” or “User”) and Elios Solar Energy (“Company,” “We,” “Us,” or “Our”). This Policy governs your use of the website(s) and any services provided by the Company (collectively, the “Website”).
This Policy is governed by and shall be interpreted in accordance with applicable laws of India. It does not require any physical, electronic, or digital signature and shall be deemed to be accepted by You upon use of the Website or by submitting an enquiry or clicking “I Accept” where such an option is provided.
We value and respect your privacy and are committed to protecting your personal information. This Privacy Policy sets out the principles and practices that govern the collection, use, processing, and disclosure of personal information by the Company in connection with your access to and use of the Website and/or our rooftop solar EPC and annual service packages.
1. SCOPE
The Company values the privacy of individuals and is committed to handling personal information responsibly and in compliance with applicable legal and regulatory requirements. This Privacy Policy outlines the Company’s approach to the collection, use, processing, storage, and disclosure of personal information in connection with your access to and use of the Website and/or our Services. All personal information shall be processed in accordance with this Policy and applicable laws. Nothing in this Policy shall be construed to create obligations on the Company beyond those imposed under applicable law.
2. INFORMATION WE MAY COLLECT FROM YOU
When you access or use our Website, we may collect and process certain personal information that you voluntarily provide (e.g., when requesting a free rooftop quotation, solar calculator estimate, rooftop inspection, partnership enquiry, or career application). The primary purpose of collecting this information is to facilitate a secure, efficient, and personalized user experience. It enables us to offer relevant solar solutions, site inspection engineering, subsidy guidance, and customer support.
You may generally browse the Website without disclosing personal information. However, once you voluntarily submit details such as your name, phone number, email, city, rooftop area, or electricity bill consumption, you are no longer anonymous to us.
We may also automatically collect technical data relating to your interaction with the Website, such as referring URLs, browser type, IP address, general geolocation, device identifiers, and standard web log information for internal analytics and site optimization.
3. USE OF YOUR INFORMATION
We may use this information to fulfill our obligations under any agreements entered into between you and the Company, and to provide you with the solar products, feasibility reports, DISCOM net metering updates, subsidy processing, and annual service plans you requested.
- To schedule rooftop solar site surveys and engineering assessments in Bihar.
- To estimate system sizing, subsidy eligibility under PM Surya Ghar Muft Bijli Yojana, and loan EMI options.
- To communicate project status, DISCOM approvals, and after-sales maintenance visits.
- To respond to user queries submitted via live chat, contact forms, or WhatsApp requests.
- To comply with regulatory obligations and legal requests under Indian statutory authorities.
4. RETENTION, DELETION OR BLOCKING OF DATA
We adhere to the principles of purpose limitation and data minimization. Accordingly, we retain your personal data only for as long as is reasonably necessary to fulfill the purposes for which it was collected, unless you withdraw your consent earlier or a longer retention period is required or permitted under applicable law.
Upon completion or discontinuation of the relevant service, or the expiry of any legally mandated retention period, we will take reasonable steps to securely delete or anonymize the corresponding data. You have the right to request access to your personal data or request deletion by contacting our grievance team.
6. INFORMATION SECURITY
We recognize that the information provided by our users is a valuable asset. We do not sell personal information to third parties. All personal information collected through the Website is stored in a secure, access-controlled environment protected by encryption and firewalls.
While we maintain appropriate security safeguards, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute protection.
7. REVISION OF THE PRIVACY POLICY
This Privacy Policy may be amended, modified, or updated at any time at the sole discretion of Elios Solar Energy, without prior individual notice. Any revisions will become effective upon being published on the Website. Your continued access or use of the Website following any such changes shall be deemed to constitute your acceptance of the revised Privacy Policy.
8. LINKS TO THIRD-PARTY WEBSITES
This Website may include links to third-party websites or online portals (such as official PM Surya Ghar government portals, DISCOM portals, or partner lending bank links). We do not endorse and are not responsible for the privacy practices, content, or security of such external platforms.
9. ADVERTISEMENTS ON WEBSITE
We may engage third-party analytics or communication service providers to measure website usage and manage user inquiries. These entities may collect non-personally identifiable technical usage metrics in compliance with applicable law.
10. CONSENT
By accessing or using this Website and/or voluntarily providing personal information, you expressly consent to the collection, processing, use, storage, and disclosure of such information in accordance with this Privacy Policy.
11. GOVERNING LAWS & JURISDICTION
This Website is operated by Elios Solar Energy from Bihar, India. These Terms and Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Patna, Bihar, India.
12. GRIEVANCES & CONTACT
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our team: